Privacy Policy

Effective Date: 25/09/2025
Last Updated: 25/09/2025

Welcome to FirstBites ("we", "us", "our"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and protect your information in accordance with the Information Technology Act, 2000, the IT Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

By accessing or using our website www.firstbites.CO.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Data

Data that identifies you or could reasonably be linked to you:

• Full Name

• Email Address

• Phone Number

• Delivery/Billing Address

• Payment details (handled securely via third-party processors)

• Account login credentials (if applicable)

b) Sensitive Personal Data or Information (SPDI)

As per Indian IT Rules, we may collect:

• Passwords

• Financial information (e.g., credit/debit card details)

• Health-related information (only if applicable and with your consent)

c) Non-Personal / Automatically Collected Data

• Browser type and version

• IP address

• Device type

• Date/time of visit

• Pages visited

• Cookies and usage data

2. Purpose of Collection

We collect and process your data for the following purposes:

• To provide products or services you request

• To process transactions and deliver orders

• To respond to your queries or feedback

• To send you updates, newsletters, or promotional content (with your consent)

• To improve our website, services, and user experience

• To comply with legal or regulatory obligations

3. Legal Basis for Processing

Under Indian law, we process your data:

• With your consent (which you may withdraw anytime)

• When necessary for performance of a contract

• To comply with legal obligations

• For legitimate interests, such as fraud prevention or service improvement

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your data with:

• Service Providers (e.g., payment gateways, courier companies, hosting providers)

• Legal authorities, when required under law or for compliance

• Affiliates or partners, in case of mergers, acquisitions, or restructuring (with appropriate safeguards)

All third-party service providers are required to maintain the confidentiality and security of your data.

5. Data Storage and Security

We use commercially reasonable technical and organizational measures to secure your data against loss, misuse, or unauthorized access.

Your data may be stored on servers located in India or abroad (with adequate safeguards in accordance with Indian law).

6. Your Rights Under Indian Law

You have the following rights under the DPDP Act and other applicable laws:

• Right to Access – Request a copy of your personal data

• Right to Correction – Request correction of inaccurate data

• Right to Erasure – Request deletion of your data (unless retention is required by law)

• Right to Withdraw Consent – Opt-out from data processing activities

• Right to Grievance Redressal – Raise a complaint if your data is mishandled

You can exercise these rights by emailing us at [Insert contact email].

7. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes stated in this Policy or as required by law.

8. Cookies and Tracking Technologies

We use cookies to:

• Remember user preferences

• Understand usage behavior

• Improve performance of our website

You can control cookie usage via your browser settings.

9. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors without parental consent. If you believe a child has shared data with us, please contact us immediately.

10. Grievance Officer

In accordance with the IT Rules, 2011, we have appointed a Grievance Officer:

Name: Nabeel
Email: nabuxtreme@gmail.com
Address: Kadeeja bagh, Eyyala Bendichal, kasragod, Kerala, India 671541

We will acknowledge and resolve grievances within the time frame prescribed by law.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. We encourage you to review it periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is being used, please contact us at:

📧 Email: firstbitesconsumer@gmail.com
📍 Address: Kadeeja bagh, Eyyala Bendichal, kasragod, Kerala, India 671541