top of page

Refund Policy

Refund and Cancellation Policy

Effective Date: 25/09/2025
Last Updated: 25/09/2025

Thank you for shopping with FirstBites at www.firstbites.co.in. We take great care in preparing, packing, and delivering your food products. Due to the perishable nature of our items, our refund and cancellation terms are as follows:

1. Order Cancellations

🔹 Before Dispatch

You may cancel your order within 1 hour of placing it — provided it has not yet been packed or dispatched.

To cancel, please contact us immediately at:
📧 Email: firstbitesconsumer@gmail.com
📞 Phone/WhatsApp: +917340088700

If the order is eligible for cancellation, we will process a full refund to your original payment method within 5–7 business days.

🔹 After Dispatch

Once an order has been packed or shipped, cancellation is not possible, especially for perishable items.

2. Refunds and Replacements

We do not accept returns of food products due to hygiene and safety concerns. However, we offer refunds or replacements in the following situations:

✅ Eligible Cases:

  • Product delivered is damaged, spoiled, or expired

  • You received the wrong item

  • Items are missing from your order

Please report such issues within 12 hours of delivery with:

  • Clear photos of the product and packaging

  • Your order ID and contact number

Send your complaint to:
📧 Email: firstbitesconsumer@gmail.com
📞 Phone/WhatsApp: +917340088700

After verification, we will either:

  • Send a replacement (if serviceable in your area), or

  • Issue a refund to your original payment method within 5–7 working days

3. Non-Refundable Items

Refunds will not be issued in the following cases:

  • Change of mind after delivery

  • Failure to consume the product within its shelf life

  • Incorrect address or contact details provided during order

  • Failure to receive the order despite delivery attempts

4. Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account or payment wallet

  2. Contact your bank or payment provider — it may take time before your refund is officially posted

  3. If you've done the above and still haven't received your refund, please email us at firstbitesconsumer@gmail.com

5. Subscription Orders (if applicable)

For weekly/monthly meal plans or subscription boxes:

  • You may cancel or pause your subscription at least 24 hours before the next scheduled delivery

  • No refunds will be given for missed deliveries due to customer unavailability or late cancellations

7. Policy Changes

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with a revised date. Continued use of our website or services indicates your acceptance of the updated policy.

🔗 Contact Us

For refund, cancellation, or delivery issues, please reach out to our support team:

📧 Email: firstbitesconsumer@gmail.com
📞 Phone/WhatsApp: +917340088700
🌐 Website: www.firstbites.co.in

bottom of page